Dear Heroes,

Why should I submit a report?

It is important for Delivery Hero to be aware of any potential non-compliant behaviour that places the company at risk.

Through your reporting of suspected wrongful conduct, Delivery Hero can address undesirable developments in a timely manner and prevent the company from potential damages and risks. This contributes to the long-term success of Delivery Hero.

What sort of reports will help your organisation?

Detailed descriptions of the possible report categories are provided during the reporting process. Please restrict yourself to one of the specified report categories. If the circumstances you are reporting do not fall under one of the specified categories, please contact the appropriate person or department at your company such as, for example, the Human Resources Department for all human resource issues. An exception is any human resource matter that involves potential criminal or administrative violations.

What is the process for submitting a report? How do I set up a postbox?

To submit an anonymous or personalised report, start by clicking the “Submit report” button located on the top left side of our introduction page.

There are 4 steps to the report process:

1. First, you will be asked to read some information on the protection of your anonymity and to respond to a security query.
2. On the following page, you will be asked about the category of your report.
3. On the report page, you can elaborate on your report in your own words and answer questions about the incident by simply selecting responses. You can type up to 5.000 characters into the free text field, which corresponds to a full A4 page. You may also submit a file of up to 5 MB to support your report. Please do bear in mind that documents can contain information about the author. Following the sending of your report, you will receive a reference number as confirmation that you have forwarded this report.
4. Please subsequently set up your own secured postbox. You will receive feedback from us via this postbox, including answers to questions and information about the progress of your report.

If you already have a secured postbox, you can access it directly via the “Login” button. First, you will have to answer a security query.

As long as you do not enter any data from which conclusions about your person can be drawn, the technology of the BKMS^® System will protect your anonymity.

Please rest assured that we are interested only in the incident you are reporting. Malpractices should be revealed and financial losses prevented.

How do I receive feedback and remain anonymous at the same time?

The overriding principle of the BKMS^® procedure in use is the protection of the whistleblower. The system's anonymity protection function is certified by an independent body.

When setting up your secured postbox, please select your own pseudonym/user name and password. Your report is kept anonymous through encryption and other special security routines. You will never be asked for personal information at any time during the reporting process. Do not submit any information that can be traced back to you. Please do not use a computer that has been provided by your employer to submit your report.

Via the secured postbox, an examiner will provide you with feedback on what is happening with your information or pose questions if details still need to be clarified - you will also remain anonymous during the dialogue. We are interested in reports to avoid damages, not in you as a whistleblower.