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Information about Cookies

During the use of BKMS^® System, a text file (called a “session cookie”) is saved on your computer containing only the number of your session. This is necessary for technical reasons in order to establish the connection to a security-certified server. The “session cookie” does no damage to your computer, it does not access your data and has no relation to the contents of your report. If you close all browser windows after submitting your report, the “session cookie” will expire and be automatically deleted.

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Please select the country/region of your current location. Displayed content may vary by country/region.

Navigate with the arrow keys or enter the first letter of the country you are looking for; to the end with End key; to the beginning with Pos1

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If you would like to send your first report, please click here:

If you have already set up a postbox, you may login here:

Compliance violations concern us all!

Compliance violations may cause considerable damage to Apleona. The improper conduct of individual members of staff may jeopardise our success, and destroy many jobs as well as the company's image. We in the Compliance team want to prevent this.

Are you aware of definite information about Compliance violations concerning Apleona? We want to protect the company and its staff and we are providing you with the opportunity to actively help us to do so. If you wish, you may send your information to us in complete anonymity.

Our Apleona Compliance Communications provides you with a state-of-the-art reporting and communications system. By setting up and using a postbox you can also actively help us to clear up suspected cases. This is the case even if you wish to remain anonymous.

What is this system used for?

What is this system used for?

You may use Apleona Compliance Communications to anonymously or by stating your name submit reports about legal infringements or violations of Compliance rules within the Apleona Group. You will be provided with precise information about possible categories of a report as you go through the process.

Why should I submit a report?

Why should I submit a report?

Apleona expects all its employees when they are working for the Group to comply strictly with the law, other binding regulations, and internal company rules.
Legal infringements may result in high fines, being barred from public and private contracts, the imposing of additional sanctions by the authorities and demands for compensation as well as reputational damage. The resulting economic consequences damage the Group and jeopardise its employees' jobs. Apleona actively follows up information about potential legal infringements within the Group, and where necessary it involves the responsible authorities and cooperates with them. Your report is therefore important as a means of stopping such infringements and preventing them from happening in future.

How does a report work? How do I set up a postbox?

How does a report work? How do I set up a postbox?

If you would like to submit a report either with your name or anonymously, click the “Submit report” button at the upper left of our info page.

The reporting process consists of 4 steps:

First you are asked to read information on protecting your anonymity and to answer a security query.
On the next page you are asked for the category of your report.
On the reporting page, phrase your information in your own words and select answers to questions about the case. You may use up to 5,000 characters in the free-text field, which corresponds to a full DIN A4 page. You may also attach small files up to 5 MB to support your report. Keep in mind that electronic documents may contain information about the author. After you sent your report, you will receive a reference number as proof that you have sent this report.
After this, please set up your own, secured postbox. This will be used by us to send you feedback, information about the progress of your case and answered questions.

If you already have a secured postbox, you can reach this postbox directly via the “Login” button. Here as well, you must first answer a security query. As long as you yourself do not input any data that allows conclusions to be drawn about your identity, the reporting system protects your anonymity technically. We assure you that we are only interested in the case you are reporting. Irregularities should be exposed and financial damage averted.

How do I receive feedback and still remain anonymous?

How do I receive feedback and still remain anonymous?

The paramount principle of the reporting process is the protection of the whistleblower. The operational effectiveness of the method of preserving anonymity is certified. When setting up your secured postbox you should choose your pseudonym/user name and password yourself. The anonymity of your report is maintained using encryption and other special security procedures. You will not be asked for personal information about yourself at any point in the reporting process. Please do not enter any data which gives any clues as to your identity. Please do not use a PC provided by your employer for submitting your report.
A case handler will reply to you via your secured postbox to let you know what is happening with the information you have provided or to ask questions if any details are still unclear - your anonymity is also maintained when communicating with him/her.