Are you aware of malpractice or violations of gambling or betting laws in Austria?

Why should I submit a report?

Information and reports are important sources of insights for supervisory activities. The BMF investigates every report to determine whether a violation of rules has occurred.

What kind of report is useful to the BMF?

Reports about violations of legal and organisation-internal regulations will be recorded and forwarded.

You will receive detailed information on the possible categories of a report during the reporting process.

What is the process for submitting a report? What is a postbox and how do I set up one?

To submit an anonymous or personalised report, start by clicking the “Submit report“ button at the top of our introduction page.

There are 4 steps to the report process:

1. First, you will be asked to read some information on the protection of your anonymity and to respond to a security query.
2. On the following page, you will be asked about the category of your report.
3. On the report page, you can elaborate on your report in your own words and answer questions about the incident by simply selecting responses. You can type up to 5.000 characters into the free text field, which corresponds to a full A4 page. You may also submit a file of up to 5 MB to support your report. Please do bear in mind that documents can contain information about the author. Following the sending of your report, you will receive a reference number as confirmation that you have forwarded this report.
4. Please subsequently set up your own secured postbox. You will receive feedback from us via this postbox, including answers to questions and information about the progress of your report.

If you already have a secured postbox, you can access it directly via the ”Login“ button. First, you will have to answer a security query.

As long as you do not enter any data from which conclusions about your person can be drawn, the technology of the BKMS^® System will protect your anonymity.

Please rest assured that we are interested only in the incident you are reporting. Malpractices should be revealed and financial losses prevented.

How do I receive feedback and remain anonymous at the same time?

The overriding principle of the BKMS^® procedure in use is the protection of the whistleblower. The system’s anonymity protection function is certified by an independent body.

When setting up your secured postbox, please select your own pseudonym/ user name and password. These login credentials are not visible for anyone but yourself. Your report is kept anonymous through encryption and other special security routines. You will never be asked for personal information at any time during the reporting process. Do not submit any information that can be traced back to you. Please do not use any technical device, for example a PC.

Via the secured postbox, an examiner will provide you with feedback on what is happening with your information or ask questions if details still need to be clarified - you will continue to remain anonymous during the dialogue. We are interested in reports to avoid damages, not in you as a whistleblower.

Do you have a question or complaint for the BMF?

For general information requests or legal inquiries, please contact the customer service department of the tax offices (https://www.bmf.gv.at/public/informationen/kundenservice.html) or use the contact form of the Federal Ministry of Finance (https://service.bmf.gv.at/Service/Allg/Feedback/_start.asp?FTyp=KONTAKT).

For complaints or questions about the gaming agreement (e.g. game participation, payouts, player restrictions), you can contact the customer service department of the provider.