Cookies are disabled in your browser.
Please enable cookies to use BKMS^® System.
For more information about cookies, please click here.

If you would like to send your first report, please click here:

If you have already set up a postbox, you may login here:

Your report of (potential) violations

Help to clarify (possible) violations of laws, regulatory or internal regulations and to take action against them. Use our whistleblowing system for your report.

Any reasonable suspicion of an actual or potential violation of law, regulatory or internal regulations relating to Commerz Global Service Solutions Sdn Bhd (CGSS) may be reported.
If you do not want to submit the report internally, you can also send a message to the following location:
Any unlawful or illegal activities, whether criminal or breach in civil law can be reported to:
Royal Malaysia Police
Ibu Pejabat Polis Diraja Malaysia
Bukit Aman
50560 Kuala Lumpur
Tel: +603 - 2266 2222
For any bribery/corruption related complaint can be reported to:
MACC Headquarters
No. 2, Lebuh Wawasan,
Presint 7, 62250 Putrajaya.
Tel: +603 - 8870 0000
This also includes references to possible violations of human rights or environmental obligations from the German Supply Chain Due Diligence Act (Lieferkettensorgfaltspflichtengesetz).
The BKMS^® System is not an emergency system. For blocking and/or loss notifications, please continue to contact the known hotlines, mailboxes or contact persons.
Complaints from customers about products and services of the Bank and our subsidiaries are not whistleblowing reports. For Complaints you can use the known ways and help to improve the quality of our products and our advice.
We treat your reports as strictly confidential. We protect the legitimate interests of all parties involved in compliance with the relevant legal requirements.
If you decide not to report via our whistleblowing system, you can also send your information as follows:
Commerz Global Service Solutions Sdn Bhd (CGSS)
Local Compliance Department
Level 16 Tower 3 Avenue 7, Bangsar South City
59200, Kuala Lumpur
Malaysia

For reports regarding other Commerzbank Group entities, subsidiaries, or other international branches, please use the relevant BKMS portal, which you will find on the following overview page: https://commerzbank.com/en/hauptnavigation/konzern/compliance/schutz_vor_wirtschaftskriminalit_t/schutz_wirtschaftskriminalitaet_einheiten.html

How can I submit a report that is directed against the Bank's Management or Chief Compliance Officer and/or Global Investigations & Reviews?: How can I submit a report that is directed against the Bank's Management or Chief Compliance Officer and/or Global Investigations & Reviews?

If your report relates to any misconduct by Management and/or the Commerz Global Service Solutions Sdn Bhd (CGSS) Compliance Department, you can file your report via the BKMS^® System. Your report will be processed within Group Compliance in the internal reporting office, which acts independently and neutrally.
Since all messages received via the BKMS^® System are checked by an independent reporting authority in Group Compliance, you can also submit these messages via the BKMS^® System.

Close
What kind of data should not be provided in the report?: What kind of data should not be provided in the report?

In your report, please do not provide any personal information about yourself or other persons unless it is absolutely necessary to investigate upon your report. This applies in particular for information regarding a person’s health situation, religious or political or sexual orientation.

Close
How does an anonymous report work and how do I set up a mailbox in the system?: How does an anonymous report work and how do I set up a mailbox in the system?

After selecting "Submit report", a safety notice appears, which you must confirm. Then you select the thematic focus of your report and can provide further information about your suspicion. You have 5,000 characters for the message. Besides you have the option of uploading files up to 5 MB in size. Remember that documents may contain information about the author.
After submitting your report you will receive a reference number which serves as proof that you have sent it. Finally, you can set up your own secured “Mailbox” directly in the BKMS^® System. This can then be used to receive feedback, to answer questions coming from the person processing the report, and via this you will be informed about the processing of your information.
Should you already have a secured mailbox in the BKMS^®-System, you can go straight to your mailbox via the “Login” button. You will also need to answer the security check and then you can register with the system.

Close
How do I get feedback and remain anonymous?: How do I get feedback and remain anonymous?

Via the protected mailbox, you will receive feedback from the local Compliance Department of Commerz Global Service Solutions Sdn Bhd (CGSS) on how your report will be handled. If desired, all further correspondence with you will take place via this mailbox. Usually, they will remain completely anonymous during the dialog.
The main principle of the BKMS^® system is the protection of the whistleblower. When setting up your protected mailbox, you choose your pseudonym and password yourself. Your message is kept anonymous by encryption and other special security technologies. You will not be asked for personal information at any time in the reporting process.

Close
What kind of reports should be sent via the system?: What kind of reports should be sent via the system?

Violations of legal, regulatory or internal regulations related to the Commerz Global Service Solutions Sdn Bhd (CGSS) can be reported. This also includes reports under the German Supply Chain Due Diligence Act that relate to breaches of duty under human rights and environmental law that have arisen as a result of Commerzbank AG's economic activities in its own business segment or a direct or indirect supplier to Commerzbank AG.
The BKMS^® System is not an emergency system. For blocking and/or loss notifications, please continue to contact the known hotlines, mailboxes or contact persons. Please contact the known contact methods (digital or personal) here. If you are not a customer of our bank and would like to have a remittance call carried out, please contact your bank.
Complaints from customers about the products and services of the Bank and our subsidiaries do not constitute whistleblower reports. To do this, you can use the familiar communication channels and help to improve the quality of our products and our advice.

Close