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Your report of (potential) violations

Help to clarify (possible) violations of laws, regulatory or internal regulations and to take action against them. Use our whistleblowing system for your report.

Any reasonable suspicion of an actual or potential violation of law, regulatory or internal regulations relating to the Spain Branch of Commerzbank AG may be reported.

This also includes references to possible violations of human rights or environmental obligations from the German Supply Chain Due Diligence Act (Lieferkettensorgfaltspflichtengesetz).

The BKMS^® system is not an emergency system. For blocking and/or loss notifications, please continue to contact the known hotlines, mailboxes or contact persons.

Complaints from customers about products and services of the Bank and our subsidiaries are not whistleblowing reports. For Complaints you can use the known ways and help to improve the quality of our products and our advice.

servicioatencioncliente@commerzbank.com

We treat your reports as strictly confidential. We protect the legitimate interests of all parties involved in compliance with the relevant legal requirements.

If you decide not to report via our whistleblowing system, you can also send your information as follows:

Commerzbank AG
Sucursal en España
Paseo de la Castellana 259C
28046 Madrid

or send an E-Mail to:

compliance.madrid@commerzbank.com

If you do not want to submit the report internally, you can also send a message to the following location:

Sepblac
Calle Alcalá, 48
28014 Madrid
Spain
https://www.sepblac.es/es/

Alternatively, you can address your report to one of the External Reporting Services listet under:
https://www.commerzbank.de/konzern/wer-wir-sind/compliance/files/external-reporting-services-supplement-en.pdf

For reports regarding other Commerzbank Group entities, subsidiaries, or other international branches, please use the relevant
BKMS portal, which you will find on the following overview page: https://www.commerzbank.de/group/who-we-are/compliance

How can I submit a report that is directed against the Bank's Management or Chief Compliance Officer and/or Global Investigations & Reviews?: How can I submit a report that is directed against the Bank's Management or Chief Compliance Officer and/or Global Investigations & Reviews?

If your report relates to any misconduct by the Management or a Management Board member of Commerzbank AG Spain or the Spanish Compliance Department, you can file your report via the BKMS system. Your report will be processed within Group Compliance in the internal reporting office, which acts independently and neutrally.

Since all messages received via the BKMS system are checked by an independent reporting authority in Group Compliance, you can also submit these messages via the BKMS system.

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What kind of data should not be collected in the report?: What kind of data should not be collected in the report?

In your report, please do not provide any personal information about yourself or other persons unless it is absolutely necessary to investigate upon your report. This applies in particular for information regarding a person’s health situation, religious or political or sexual orientation.

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How does an anonymous report work and how do I set up a mailbox in the system?: How does an anonymous report work and how do I set up a mailbox in the system?

After selecting "Submit report", a safety notice appears, which you must confirm. Then you select the thematic focus of your report and can provide further information about your suspicion. You have 5,000 characters for the message. Besides you have the option of making files up to 5 MB in size available. Remember that documents may contain information about the author.

After sending your report you will receive a reference number which serves as proof that you have sent it. Finally, after this you can then set up your own secured “Mailbox” directly in the BKMS^® System. This can then be used to receive feed-back, to answer questions coming from the person processing the report, and via this you will be informed about the processing of your information.

Should you already have a secured mailbox in the BKMS^®-System, you can go straight to your mailbox via the “Login” button. You will also need to answer the security check and then you can register with the system.

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How do I get feedback and remain anonymous?: How do I get feedback and remain anonymous?

Via the protected mailbox, you will receive feedback from the local Compliance Department of Spain branch on how your report will be handled. If desired, all further correspondence with you will take place via this mailbox. Usually, they will remain completely anonymous during the dialog.

The main principle of the BKMS^® system is the protection of the whistleblower. When setting up your protected mailbox, you choose your pseudonym and password yourself. Your message is kept anonymous by encryption and other special security technologies. You will not be asked for personal information at any time in the reporting process.

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What kind of reports should be sent via the system?: What kind of reports should be sent via the system?

Violations of legal, regulatory or internal regulations related to the Spain branch of Commerzbank AG can be reported. This also includes reports under the German Supply Chain Due Diligence Act that relate to breaches of duty under human rights and environmental law that have arisen as a result of Commerzbank AG's economic activities in its own business segment or a direct or indirect supplier to Commerzbank AG.
The BKMS^® system is not an emergency system. For blocking and/or loss notifications, please continue to contact the known hotlines, mailboxes or contact persons. Please contact the known contact methods (digital or personal) here. If you are not a customer of our bank and would like to have a remittance call carried out, please contact your bank.
Complaints from customers about the products and services of the Bank and our subsidiaries do not constitute whistleblower reports. To do this, you can use the familiar communication channels and help to improve the quality of our products and our advice.

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