Privacy Statement
We take data protection and confidentiality very seriously and adhere to the provisions of the General Data Protection Regulation (GDPR) as well as current national data protection regulations. Please read this information on data protection law carefully before submitting a report.
Purpose and legal basis of the whistleblowing system
The Casinos Austria Aktiengesellschaft (”Casinos Austria AG”) und Österreichische Lotterien Gesellschaft m.b.H. (”Österreichische Lotterien GmbH“) group of companies, Rennweg 44, 1030 Vienna, offer the option of receiving, processing and managing grievances within the group of companies and information on violations of compliance-guidelines in a secure and confidential manner and, if necessary, reporting them to the top management via the whistleblowing system (BKMS® System, also known as Whistleblowing-System). The processing of personal data within the framework of BKMS® System is based on Article 6 Para 1 lit. f of EU-DSGVO (GDPR) and thus on the legitimate interest in supporting our group of companies in the detection and prevention of grievances and thus avoiding damages to the Casinos Austria AG and Österreichische Lotterien GmbH group of companies, its employees and customers.
Controller
The parties responsible for data protection in the whistleblowing system are
- Casinos Austria AG, Rennweg 44, 1038 Vienna,
- Österreichische Lotterien Gesellschaft m.b.H., Rennweg 44, 1038 Vienna,
- Glücks- und Unterhaltungsspiel Betriebsges.m.b.H., Rennweg 44, 1038 Vienna,
- Österreichische Sportwetten Gesellschaft m.b.H., Rennweg 44, 1038 Vienna,
- Casinos Austria International Holding GmbH, Rennweg 44, 1038 Vienna
- CAST Casinos Austria Sicherheitstechnologie GmbH, Rennweg 44, 1038 Vienna,
- Casinos Austria Management Gesellschaft m.b.H., Rennweg 44, 1038 Vienna,
- "CCB" Congress Center Baden Betriebsgesellschaft m.b.H., Kaiser Franz-Ring 1, 2500 Baden and
- Cuisino Ges.m.b.H, Rennweg 44, 1038 Vienna and
- Casinos Austria AG Liegenschaftsverwaltungs- und Leasinggesellschaft m.B.H., Rennweg 44, 1038 Vienna
as autonomous controllers. The whistleblowing system is operated by a specialised company, EQS Group GmbH, Bayreuther Str. 35, 10789 Berlin, Germany, on behalf of Casinos Austria AG and Österreichische Lotterien GmbH group of companies.
Personal data and information entered into the whistleblowing system are stored in a database operated by EQS Group GmbH in a high-security data centre. Only the Casinos Austria AG and Österreichische Lotterien GmbH group of companies can see the data. EQS Group GmbH and other third parties do not have access to the data. This is ensured in the certified procedure through extensive technical and organisational measures.
All data is stored with encryption and multiple levels of password protection, ensuring that access is restricted to a very small selection of expressly authorised persons of Casinos Austria AG and Österreichische Lotterien GmbH group of companies.
Casinos Austria AG and Österreichische Lotterien GmbH group of companies has appointed a data protection officer to ensure data privacy. Inquiries regarding data privacy can be sent to the data protection officer via datenschutz@cal.at.
Type of personal data collected
Use of the whistleblowing system is voluntary. We collect the following personal data and information when you submit a report using the whistleblowing system:
- Your name, if you choose to reveal your identity,
- whether you are employed with the Casinos Austria AG and Österreichische Lotterien GmbH group of companies, and
- the names and other personal data of persons whom you list in your report, if applicable.
Confidential handling of reports
Incoming reports are received by a small selection of expressly authorised and specially trained employees of the compliance organisation of the Casinos Austria AG and Österreichische Lotterien GmbH group of companies and are always handled confidentially. The employees of the compliance organisation of Casinos Austria AG and Österreichische Lotterien GmbH group of companies evaluate the matter and perform any further investigation required by the specific case.
While processing a report or conducting a special investigation, it may be necessary to share reports with additional employees of the Casinos Austria AG and Österreichische Lotterien GmbH group of companies or to employees of other affiliate companies, e.g. if the reports refer to incidents in subsidiaries. These subsidiaries may be based in countries outside the European Union or the European Economic Area with different regulations concerning the protection of personal data. We always ensure that the applicable data protection regulations are complied with when sharing reports.
All persons who receive access to the data are obligated to maintain confidentiality.
The group of companies can be seen via the link https://www.casinos.at/de/casinos-austria/unternehmen/ueber-uns/konzerngesellschaften#topHeader.
Information about the accused party
We are legally obliged to inform accused parties of any reports received against them as soon as the disclosure of this information no longer jeopardises the investigation. Your identity as a whistleblower will not be disclosed unless we are legally bound to do so.
Rights of the data subjects
Pursuant to European data protection legislation, you and the persons named in the report have a right of access, rectification, erasure and restriction of processing and a right to object to the processing of your personal data. If the right to object to the processing of the personal data is exercised, the necessity of the stored data for the examination of a report will be evaluated immediately. Data that is no longer needed will be deleted at once. You also have the right to appeal with the Austrian data protection authority.
Retention period for personal data
Personal data is retained for as long as necessary to clarify the situation and perform a final assessment or for as long as a legitimate interest exists on the part of the company or retention is required by law. After the report processing is concluded, the data will be erased in accordance with statutory requirements.
Use of the whistleblowing system
Communication between your computer and the whistleblowing system takes place over an encrypted connection (SSL). Your IP address will not be stored during your use of the whistleblowing system. In order to maintain the connection between your computer and BKMS® System, a cookie is stored on your computer that merely contains the session ID (a so-called session cookie). This cookie is only valid until the end of your session and expires when you close your browser.
You can set up a secured postbox within the whistleblowing system that is secured with an individually chosen pseudonym / user name and password. This allows you to send reports to the respectively responsible employees of the Casinos Austria AG and Österreichische Lotterien GmbH group of companies either by name or in an anonymous, secure way. This system only stores data inside the whistleblowing system, which makes it particularly secure; it is not a form of regular e-mail communication.
Note on sending attachments
When submitting a report or an addition, you can simultaneously send attachments to the responsible employees of the Casinos Austria AG and Österreichische Lotterien GmbH group of companies. If you wish to submit an anonymous report, please note the following security advice: Files may contain hidden personal data that could jeopardise your anonymity. Please remove all such information before sending a file.
Version: December 2022