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If you would like to send your first report, please click here:

If you have already set up a postbox, you may login here:

At mBank, we observe the law, internal regulations and standards of conduct, and we do not tolerate any breaches thereof. We support and protect whistleblowers. Thanks to their reports, we can prevent potential financial losses and damage to the reputation of our bank.

Whistleblowers can use mSygnał – an app for reporting breaches of the law and the bank’s internal regulations and ethical standards. There are two types of reports: anonymous and non-anonymous. We guarantee the protection and confidentiality of all the information provided.

We appreciate open communication and that is why we encourage whistleblowers to set up a secured mailbox in the system. It enables information exchange concerning a report.

The app must not be used to submit complaints on the bank’s products or services and the related issues. mSygnał may be used for reporting breaches concerning mBank only. In the case of reports related to other subsidiaries of mBank Group, please use separate channels provided by these companies.

What kind of reports can be sent within the system?: What kind of reports can be sent within the system?
The app should be used to report breaches of the law and the bank’s internal regulations and ethical standards. Reports may be sent by a natural person, who, in the work-related context, has obtained information about a breach and fears retaliation. Work-related context should be understood as work activities performed for the bank under an employment relationship or any other legal relationship.

The app must not be used by clients to submit complaints or report standard cases of external fraud (card-related fraud, credit fraud, phishing) – they should use other dedicated channels to this end.

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How to send a report and set up a mailbox?: How to send a report and set up a mailbox?
Select the button “Send the report”. Read the information about security and anonymity.

Enter the security code. Then, select the report category from the list. On the next page, fill in the required fields and describe the reported situation by providing all the relevant information. A report may have a maximum of 4096 characters, which corresponds to one A4 page. You can attach additional files (max. 5 MB).

Send the report. You will receive a reference number confirming the report. Next, you can set up your own (anonymous) mailbox, through which you will receive a confirmation that the report processing has started, and you will be able to stay in touch with the person handling the report and receive feedback.

If you already have a mailbox in mSygnał, you can go directly to the mailbox by pressing the “Login” button.

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How can I receive feedback and remain anonymous?: How can I receive feedback and remain anonymous?
When sending the report, set up a mailbox in the app. The mailbox will be used for information exchange concerning the report. You can remain fully anonymous throughout the email exchange.

When configuring the secure mailbox, you can set up a nickname and a password. The report is anonymous thanks to encryption and security technologies. At no stage of the whistleblowing process will you be asked to provide your personal data.

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